Customer Voice Audits
HearSay reads every public review your business has — Google, Yelp, Facebook, the BBB — and delivers a one-page brief: what customers love, the complaints quietly costing you stars, how you stack up against two nearby competitors, and the one fix worth making first.
Get my audit — $49 See a sample$49 one-time. Delivered by email in 3 days. No subscription, no calls required.
One page, plain language, built entirely from your own customers' words — every claim traced to real reviews.
The strengths your happiest reviewers repeat — often the ones your website never mentions. This is the reputation worth advertising.
The recurring patterns hiding in your lower-star reviews, tallied and ranked — so you see the real themes, not just the loudest one-off rant.
Your rating and review count side by side with two nearby competitors, plus the thing their happiest customers praise most. Context no single reviews page gives you.
A single prioritized recommendation tied to the complaint data, with quick wins you can act on this week.
Customers consistently praise honest, fix-it-first service — reviewers describe being talked out of replacements they didn't need. But a recurring minority of reviews describe calls and follow-ups that never came back, and that gap, not the quality of the work, is what the lower ratings are about.
Illustrative sample showing the format. A real audit is built only from your business's actual public reviews, with counts and short quotes for every theme.
Three steps, about two minutes of your time.
Check out and tell us your business name and city. That's all we need to start.
Every public review — Google, Yelp, Facebook, the BBB — gets read and tallied, theme by theme, and two nearby competitors get benchmarked alongside yours.
Within 3 days, a one-page PDF lands in your inbox, ready to act on or share with your team.
one-time · per business location
Want the free sample first? Email hello@hearsayaudits.com with your business name and city.
Local service businesses — plumbers, HVAC, salons, auto repair, cleaners, and similar — with roughly 30 or more public reviews across Google, Yelp, and Facebook. Fewer than that, and there isn't enough signal for an honest brief; we'll tell you rather than take your money.
Your publicly available reviews on Google, Yelp, Facebook, and the BBB. The brief states exactly how many reviews were analyzed on each platform, and every theme comes with counts and short quotes, so you can check any claim yourself.
Within 3 days of your order, by email, as a one-page PDF.
Yes — email hello@hearsayaudits.com with your business name and city, and we'll send a free 3-line sample pulled from your own reviews.
Ask us about a monthly re-check — new reviews tallied against your first brief, so you can see whether the fix worked.